PRIVACY POLICY

Information We Collect

When you place an order or use our website, we may collect information such as:

Full name
Phone number
Email address
Delivery and billing address
Order and purchase details
Payment or transaction information needed to confirm your order
Information you provide when contacting us

Some basic technical information, such as IP address, browser type, device information, and website activity, may also be automatically processed by our website, hosting, security, or related services.

How We Use Your Information

We use your information only when necessary to provide our services, including to:

Process and deliver your orders
Contact you about your orders
Confirm payments and transactions
Provide customer support
Improve our website and services
Prevent fraud and protect our website
Meet legal and business requirements

We do not use your personal information for unrelated purposes.

Payment Security

We provide secure payment options through our website.

Your payment information is handled using appropriate security measures. We do not intentionally store your complete card details, CVV, PIN, passwords, or other sensitive payment authentication information on our website.

Payment processing may be handled by secure third-party payment service providers when applicable.We provide secure payment options through our website.

Payment processing may be handled by secure third-party payment service providers when applicable.

Protection of Your Personal Information

We take reasonable steps to keep your personal information secure.

Your information is protected against unauthorised access, misuse, loss, alteration, or disclosure.

We do not sell, rent, or misuse your personal information.

We only use your information for legitimate business purposes and to provide the services you request.

Sharing Your Information

We do not sell or provide your personal information to third parties for their own marketing purposes.

When necessary to complete your order, limited information may be shared with trusted service providers, such as delivery, payment, hosting, security, or technology service providers.

Only information reasonably necessary for the relevant service will be shared.

Cookies

Nexprefer.lk may use cookies and similar technologies to provide a better shopping experience.

Cookies may help us:

Keep products in your shopping cart
Remember your preferences
Maintain website functionality
Improve website performance
Understand how visitors use our website
Improve our services

You can control or disable cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

Order and Delivery Information

When you place an order, we use your name, contact number, address, and order details to process and deliver your purchase.

We may provide the necessary delivery information to the relevant delivery service so that your order can reach you.

Marketing Communications

We may occasionally contact you about Nexprefer products, offers, or promotions where permitted.

You can request to stop receiving promotional communications at any time.

Important messages related to your orders or transactions may still be sent when necessary.

Data Retention

We keep your information only for as long as reasonably necessary to:

Complete and manage your orders
Provide customer support
Maintain business and transaction records
Prevent fraud
Meet legal requirements

When information is no longer required, we may securely delete or anonymise it where appropriate.

Your Privacy

You may contact us if you want to:

Ask what personal information we hold about you
Correct inaccurate information
Request deletion of information where applicable
Ask questions about how your information is used
Opt out of promotional communications

We will handle reasonable privacy requests in accordance with applicable laws.

Third-Party Links

Our website may contain links to other websites or services.

Nexprefer is not responsible for the privacy practices or security of third-party websites. We recommend reviewing their privacy policies when visiting external websites.

Children’s Privacy

Nexprefer does not knowingly collect personal information from children for purposes that require parental consent.

If you believe that a child has provided personal information to us inappropriately, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time if our services, website, or legal requirements change.

Any changes will be published on this page with an updated Last Updated date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

NEXPREFER

Website: nexprefer.lk
Email: nexprefer@gmail.com
Phone: 077 – 266 1064
Address: Haathathuduwa, Kalawila, Beruwala. (Only For Returns, Customers cannot visit our location to make a purchase. Online orders only.)