REFUND AND RETURN POLICY
At NEXPREFER, we carefully check our products before dispatching them. We aim to make sure every order reaches you in good condition.
No Refund for Change of Mind
Once an order has been successfully placed, we do not provide refunds for products that have no defect or damage.
Refunds will only be considered in the situations specifically mentioned in this policy.
Warranty Claims
For products that come with a warranty, if a manufacturing defect or other warranty-related issue appears within 7 days from the date of purchase, the customer may contact us to make a warranty claim.
For a valid warranty claim made within the first 7 days:
- The warranty claim will be processed without charging the customer for the return courier cost.
- The product may be inspected to confirm that the issue is covered by the applicable warranty.
- Damage caused by misuse, accidents, improper handling, unauthorised repairs, or other customer-related causes may not be covered by the warranty.
Warranty Claims After 7 Days
For warranty claims made after the initial 7-day period, the customer is responsible for the applicable delivery/courier charges when sending the product to us.
Once the warranty claim has been processed, Nexprefer will cover the courier cost of returning the product to the customer, where applicable.
If the Ordered Product Is Unavailable
If a customer places an order but the ordered product is not available in our stock, we will inform the customer.
In such a situation:
- The full amount paid by the customer will be refunded; or
- If the customer prefers, the order may be kept pending until the product is restocked and then dispatched.
The choice will be made according to the customer’s preference.
Delivery Charges for Online Payments
For orders where payment is completed online, no delivery charge will be added at the time of placing the order, subject to the applicable offer or delivery terms.
However, if the customer subsequently requests a return or sends an item back to Nexprefer under circumstances where the customer is responsible for the return delivery cost, the applicable courier charge may be payable by the customer.
The return delivery charge may vary depending on the weight of the product and the applicable courier charge.
Bank Transfer Orders
If an order placed through bank transfer is rejected or cannot be fulfilled, the applicable delivery charge, where applicable, will first be deducted from the refundable amount.
The remaining balance will then be refunded to the customer.
Product Condition for Returns
Where a return is accepted under this policy, the product should be returned in an appropriate condition.
Where applicable, please ensure that:
- The product is safely packed.
- Original packaging and accessories are included.
- Any relevant warranty card, invoice, or other documents are included.
- The product has not been intentionally damaged or modified.
Refund Processing
Where a refund is approved, the refund amount will be processed according to the applicable payment method and circumstances of the order.
Refund processing times may vary depending on the payment method or financial institution involved.
Important Notice
We strongly recommend checking your order and product as soon as it is received.
If you notice a defect or warranty-related issue, please contact Nexprefer as soon as possible, preferably within 7 days of receiving the product, so that we can assist you promptly.
Nexprefer reserves the right to inspect products before approving a warranty claim, return, or refund.
Contact Us
For return, refund, or warranty-related inquiries, please contact us:
Nexprefer
Website: nexprefer.lk
Email: nexprefer.lk
Phone: 077-266 1064
