About NEXPREFER

NEXPREFER is an online retail store offering a range of products to customers in Sri Lanka.

Throughout these Terms & Conditions, “NEXPREFER”, “we”, “us” or “our” refers to NEXPREFER, and “customer”, “you” or “your” refers to any person accessing our website or purchasing products from us.

Acceptance of Terms

By using this website or placing an order, you confirm that:

• You have read and understood these Terms & Conditions.
• The information you provide during an order is accurate and complete.
• You agree to comply with these Terms & Conditions.
• You are responsible for providing correct contact and delivery information.

If you do not agree with these terms, please do not use our website or place an order.

Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.

However:

• Product colours may appear slightly different depending on your device or screen settings.
• Product images may sometimes be for illustration purposes.
• Product availability may change without prior notice.
• We reserve the right to correct genuine errors in product descriptions, prices or other information.

If an error is identified after an order has been placed, we will contact the customer and explain the available options.

Prices

All product prices displayed on the website are in Sri Lankan Rupees (LKR) unless otherwise stated.

The applicable product price and delivery charges will be displayed before the customer confirms the order.

NEXPREFER reserves the right to change product prices at any time. However, price changes will not affect an order that has already been confirmed, except where there is a genuine pricing or system error.

Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

An order is considered accepted once NEXPREFER confirms the order.

We reserve the right to cancel or decline an order in circumstances including:

• The product is unavailable.
• There is an incorrect price or product information due to a technical/system error.
• The customer has provided incorrect or incomplete information.
• We are unable to verify the order.
• There are reasonable grounds to suspect fraudulent or unauthorized activity.

If we cancel an order for which payment has already been made, an applicable refund will be arranged.

Customer Information

Customers must provide accurate information when placing an order, including:

• Full name
• Contact number
• Email address where applicable
• Complete delivery address
• Any other information required to process the order

NEXPREFER is not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete information provided by the customer.

Payment Methods

NEXPREFER may provide payment options including:

• Cash on Delivery (COD)
• Bank Transfer
• Online payment through available payment gateways

The payment options available for a particular order may depend on the product, delivery location or other applicable conditions.

Customers are responsible for ensuring that payment information provided during a transaction is accurate.

Delivery

Orders will be delivered to the address provided by the customer at checkout.

Delivery times may vary depending on:

• Delivery location
• Courier availability
• Product availability
• Public holidays
• Weather or other circumstances beyond our reasonable control

NEXPREFER will make reasonable efforts to dispatch and deliver orders within the stated or estimated delivery period.

Once an order has been handed over to the courier, delivery may be subject to the courier’s operational conditions.

Failed or Incorrect Deliveries

Customers should provide a complete and accurate delivery address and remain available to receive the order.

If an order cannot be delivered due to incorrect information, failure to respond to the courier, refusal to accept the package, or other circumstances attributable to the customer, additional delivery charges may apply for re-delivery where applicable.

If a customer claims that an order was not delivered, NEXPREFER may request relevant information or proof from the customer in order to investigate the matter.

Returns, Refunds and Exchanges

Returns and refunds are handled according to our Return & Refund Policy.

As a general rule, a refund will not be provided simply because a customer changes their mind where the product has no defect and the order has been properly fulfilled.

Where a product is defective and covered by a warranty, the customer must notify NEXPREFER within the applicable warranty claim period.

Please refer to our Return & Refund Policy for the complete conditions and procedures applicable to returns, refunds and warranty claims.

Warranty

Where a product is sold with a warranty, the applicable warranty conditions will be communicated with the product or order where applicable.

For products covered by our stated warranty conditions, defects identified within the applicable warranty period may be eligible for a warranty claim.

Warranty claims may require:

• Proof of purchase/order details
• Photographs or videos showing the defect
• Returning the product through the required courier/delivery method
• Inspection of the product by NEXPREFER or the relevant supplier/service provider

Warranty coverage does not automatically apply to damage caused by misuse, accidents, unauthorized modifications, improper installation, normal wear and tear, or other conditions excluded by the applicable warranty.

Cancellation of Orders

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched or handed over to the courier, cancellation may not be possible.

If an order has already been paid for and is cancelled by NEXPREFER, any applicable refund will be processed using an appropriate payment method.

Promotions and Discounts

NEXPREFER may offer promotional discounts, special offers, coupons or other promotional campaigns.

Unless specifically stated:

• Promotions cannot be combined with other offers.
• Promotional offers may have specific validity periods.
• NEXPREFER may change or terminate a promotion according to its stated conditions.
• Promotional products may have limited availability.

Privacy and Personal Information

We may collect and process customer information required to process orders, provide customer support, arrange delivery, process payments and improve our services.

We take reasonable measures to protect personal information from unauthorized access, disclosure or misuse.

Our handling of personal information is further explained in our Privacy Policy.

Sri Lanka’s Personal Data Protection Act No. 9 of 2022 provides the legal framework for personal-data processing and protection in Sri Lanka.

Third-Party Services

Our website may use third-party services such as payment processors, courier companies, hosting providers, analytics services and other service providers necessary to operate the online store.

Such services may have their own terms and privacy policies.

Limitation of Responsibility

NEXPREFER will make reasonable efforts to provide accurate product information and reliable services.

However, we are not responsible for delays or interruptions caused by circumstances beyond our reasonable control, including courier delays, natural disasters, network failures, technical problems, government restrictions or other unforeseen events.

Nothing in these Terms & Conditions is intended to exclude or restrict any rights or protections that cannot lawfully be excluded or restricted under applicable Sri Lankan law.